Equipped with the required technical know-how and development capability, GenEx aims to deliver excellent quality telephone headset solutions at cost-competitive prices. We will continually design and develop new and innovative handsfree solutions that matches the needs of customers from all walks of life.
GenEx
GenEx Headsets are the products of GenEx, a company which designs and manufactures one of the world’s most preferred brand of telephone headsets. GenEx is able to provide high-end quality audio performance because we are able to employ only the best components for our products.
GenEx is proficient in designing, manufacturing and marketing of telecommunication headsets for call center and office. Nowadays, more people realize the benefits of using headsets and are willing to maximize productivity by using these simple handsfree solutions. This is also why our motto “Clearer Communication Brings People Closer” always motivates us to deliver the best quality headsets, featuring ergonomic design, top sound quality, convenience and comfort.
Who is GenEx?
Unlike many other headset brands, GenEx is a direct manufacturer, product designer and global marketer of telephone headsets and related solutions. Derived from a long history of loudspeaker manufacturing. Headed by an award-winning in-house product-design team, GenEx’s products are considered amongst the best in the market, in terms of industrial-cosmetics as well as engineering-mechanics.
In terms of marketing and distribution, GenEx has offices and Brand partners throughout the world. With global vision of product development and local expertise in channel distribution, GenEx is quickly growing into a favorite brandname for contact centers everywhere.
Products Range
GenEx Business solely focuses on producing telephone headsets and related solutions for call centers and offices. Adapting to the ever-changing needs of businesses, our headset products have expanded from the standard RJ-connected headset for deskphones to a wide variety of connectivity and applications.
USB headsets of course are nothing new, but solutions are different now. From proprietary VoIP applications to Unified Communication softwares from Microsoft, Avaya and Cisco, UC solutions are a focus for Accutone. Wireless DECT headsets that supports both deskphones and computers, Bluetooth business products, tablet headsets, conference speaker-phone for USB and smartphone are some of the other highlighted products.
Headsets & Work Safety
In today’s business world, office workers generally spend a lot of time on the telephone. Depending on your job nature, on average our telephone talk time can range from half and hour to 3-4 hours. For contact center representatives, the time will usually be much longer.
Yet we are often required to multitask during our conversations and we are forced to scrunch the handset between our ear and shoulder, so we can free our hands. We’ve grown so accustomed to this that we can spend from minutes up to hours in such posture, leaving us with sore necks, back pains, and headaches which can lead to serious injuries.
Researchers have coined the term Telephone Neck Syndrome (TNS) to describe these work-related injuries which are the results of the neck forced to be in a bent position for a lengthy period of time, with the muscles continuously contracted. After a while, the hyper-contracted muscles become irritated, cutting off their own blood supply and may go into a spasm. Furthermore, within the spine, the vertebrae is being compressed along the lateral edge, causing squeezing of the discs, which may cause them to bulge and rupture.
Medical researches have now confirmed that TNS can be dramatically reduced with the use of a proper telephone headset. A study conducted at Santa Clara Valley Medical Center in San Jose, CA, found that office workers using telephone headsets can reduce neck, should and upper back muscle tension as much as 41%, compared to a control group using traditional handsets.
Improved Productivity
Yet, in another study, researchers concluded that using a proper telephone headset can “…substantially improve productivity and overall call volume, while reducing pone-related employee downtime and physical discomfort.” The study showed that workers with headset have an actual overall increase in productivity up to 43% as compared to the control group. Telephone related work-time were greatly reduced, repeat call were made without interruption, time-intensive task like typing on a PC were done more efficiently, error-rates were reduced, improved service noticed.
Most importantly, workers with headset placed an average of 16 more calls per day as compare to those using traditional handset.
With such convincing evidence and apparent benefits, the question is not whether we should equip our staff with telephone headsets, but which telephone headset to buy. There are a number of different brand names in the market, and quality versus pricing can vary quite a bit. Accutone is one brand that is well-known for its ergonomic designs and acoustic excellence. GenEx offers a full range of telephone headsets designed for different applications, from strong and heavy duty bin-aural headset to ultra-lightweight elegantly designed headset to head-wear/ear-wear convertible headsets.